TRIAL/RETURN POLICY - WEBSITE
Don’t sweat it … this is why sleep trials exist.
The data says that you’ll love your Pillow-Fight products but if you’re in that small percentage, let us know within your 30 or 100-night trial window and we’ll aid you in making the greatest mistake of your life … sorry … we meant returning it.
Because we’re awesome, our first priority is to donate any returned mattresses to a 501(c)(3) organization or charity partner. By donating as many returns as we can, your purchase can help a less fortunate family or child sleep better tonight and have a stronger future tomorrow.
Why does Pillow-Fight donate our returns?
Because it’s good to be good, and we aim to be better. So instead of returned mattresses going to landfills and polluting our fine planet for a few millennia, we donate mattresses in good condition to those in need. In most cases, your returned mattress goes to a child or family.
Mattress Return Policy:
Every Pillow-Fight mattress comes with a 100-night trial, so you can try Pillow-Fight in the comfort of your own home. Only your first Pillow-Fight mattress purchase (one mattress per household or shipping/billing address) includes the 100-night trial and free return. Much like a new relationship, it may take a few nights to adjust to your Pillow-Fight mattress. Also much like a new relationship, you really should give it at least 30 nights, so we just went ahead and made it mandatory to try for 30 nights before initiating a return (which starts the day it’s delivered). This will allow that magnificent temple of yours ample time to adjust to the feel of a new mattress and for the mattress to adjust in reciprocity. It’s all about compromise, you see. If you’re still not happy after 30 nights, you can initiate a return. We'll coordinate a pickup* from your home and refund your purchase.** All mattresses must be clean and undamaged to be eligible for a return. Damages include (but are not limited to): ripped or torn cover fabric, stained fabric, broken zippers, punctured or ripped foam or burned mattress cover.
Since the overwhelming majority of you will love your Pillow-Fight mattress, after your 100-night trial period has expired, we figured we would just give a 10-year limited mattress warranty, for good measure. Hard to find a relationship with that good a guarantee!
Not a Mattress Return Policy:
If you don’t love our other Pillow-Fight products, you have bigger problems in life to deal with, so we will just make the return process easy. If you choose to return your pillows, mattress protector, bed frame, adjustable base or any other Pillow-Fight bedding accessories, you can return it free of charge within 30 calendar days of delivery. All accessory items must be returned in a clean and undamaged condition, in particular sheets and bed linens must be returned in original packaging. Charges will apply if products are destroyed or damaged or if sheets are not included with original packaging.
How do I make a return?
To initiate a return, please use the live chat function on our website, or email us at firstname.lastname@example.org. Once your return is validated, our team will help facilitate the return process. In order to qualify for a return, you must be within the 100-day trial period for a mattress or the 30-day trial period for any other Pillow-Fight product.
For questions about products purchased anywhere other than Pillow-Fight.com, please contact that store location or site directly.
*In some cases, we do allow for self-donation. Please contact our support via live chat on www.pillow-fight.com for more information.
**Alaska & Hawaii Customers: there is a $100 fee for mattress returns.